From a UX perspective, there are at least two kinds of nitpicking.Read More »
There’s more power in these words than you might imagine.
Most customers understand, and even expect, some mistakes. Nobody’s perfect. What frustrates people isn’t the mistake, it’s the justification, the refusal to acknowledge the error, or the compounding of the error.Read More »
When developing a marketing strategy, it’s important to know the difference between gimmicks and hooks.Read More »
Most shortcuts are more trouble than they’re worth.
When you’re stuck in an Uber with a driver using Waze, zipping in and out of side streets to save a minute here and a minute there, you’re liable to get there slower than you would have otherwise.
It might seem faster, and occasionally it actually is, but most of the time you hit more lights, more stop signs, and more traffic.
When your business takes shortcuts, the same thing happens.Read More »
Many of us agree I can’t is one of the worst phrases in the English language.
But how many of us have spent enough time developing the resilience to say I can even after we fail time and time again?Read More »
Seth Godin writes that breakthroughs lie in the area between “unexpected, yet totally plausible.”
This is a smart insight, and it got me thinking about the conditions necessary to achieve breakthroughs on a team.
In my experience, the teams that achieve frequent breakthroughs are the ones that have:Read More »
Stuck. Frustrated. Banging your head on the table. We’ve all been there.
Getting unstuck is often a matter of getting perspective.Read More »
We’ve all heard that setbacks are opportunities.
Think of setbacks as learning opportunities is a useful trope, albeit a tired one.
But there’s little good advice about how to recover quickly from a setback.
Here are a few tactics that work for me:Read More »